Sports / Casino
This page sets out how tj22 handles your account under its policy framework — covering what falls within scope, how your data is managed, and the routes available to you when you need to raise a question or correct a record. Access and eligibility depend on your local law and eligible regions.
tj22 operates under a policy framework designed to be readable and actionable for every account holder. We collect and process information — including identity verification data, transaction records, and session activity — solely for the purpose of running your account and meeting our obligations. Your Upay balance history and Bank Transfer records are part of that account data; they are held within the account system and accessible to you through your signed-in account area. Availability of our services depends on your local law and the eligible regions we serve. We do not make legal certainty claims about access in any jurisdiction. If local law in your region restricts or prohibits use of this type of service, that restriction applies to you regardless of technical access. We keep your account data for as long as your account remains active and for such period thereafter as is required for lawful record-keeping. You can request a summary of what we hold at any time through the support routes shown on this page. Cookie data and session identifiers are managed separately and covered in the trust section below. We update this policy when our practices change; the current version is always the one shown here.
Understanding exactly what this policy covers — and what falls outside it — helps you know where to look when you have a question. The four areas below define the boundary clearly.
This policy governs how your account credentials, session controls and login records are handled. It applies from the moment you open an account and continues for as long as your account exists, including any dormancy period.
Deposit and withdrawal records processed through methods such as Upay and Bank Transfer fall within scope. We hold these records in your account history. Processing mechanics are subject to those providers' own terms, which we do not control.
Game content supplied by studios such as Pragmatic Play and PG Soft is governed by those studios' own content licences. Our policy covers how we present that content to you and how your interactions with it are recorded — not the content's own rules.
Payment processors, identity verification providers and any external links you follow from this site operate under their own separate policies. Clicking through to a third-party service means their terms apply, not ours.
You have clear, practical routes under this policy — not just abstract entitlements. To review the data we hold against your account, open your signed-in account area and navigate to the account history section; your transaction records, including Upay and Bank Transfer activity, are shown there. If any detail looks incorrect — a name, a contact address, or a payment reference — you can raise a correction request directly through the support routes on this page. We act on correction requests that relate to factual account data; we do not amend transaction records in ways that contradict verified payment history. If you have a policy question that your account area does not answer, the live chat and email routes are the right path. For requests involving account closure or data retention, contact support with your account reference number ready so we can locate your record without delay.
Open the account history tab in your signed-in area to see transaction records, session log entries and the personal data attached to your profile.
Submit a correction request through live chat or email if a name, contact detail or account field is wrong. Include your account reference so we can identify the record quickly.
Use the email route for formal policy questions. Include the specific section or data type you are asking about so our team can give you a direct, relevant response.
For account closure or data retention requests, contact support directly. Have your account reference and the email address registered to the account ready before you reach out.
If you need to raise a policy question, request a data summary, or ask about your account rights, the routes below are the ones we actively monitor. Use the channel that matches the urgency of your request.
Open the chat icon from any page inside your signed-in account to reach the support team. Use this for account corrections and access questions where a fast response matters.
Send formal policy requests, data summaries or account closure enquiries to our published support email. Include your account reference number and the specific policy section your question relates to.
The help centre, accessible from the account menu, covers the most common policy and account questions with step-by-step answers. Check there first before raising a direct request.
We apply consistent data handling practices across all account types, from first login through to any account closure request. Here is how each area works.
We use cookies and session identifiers to keep your account secure during an active session and to remember your preferences. You can manage cookie settings through your browser. Blocking functional cookies may affect how your account area loads.
Access to your account data is restricted to authenticated sessions. We do not share account-level records with third parties except where required by our legal obligations or needed to process a verified payment through Upay or Bank Transfer.
We keep your data for as long as your account is active and for the retention period required under applicable record-keeping rules. When that period ends, we remove or anonymise the data. You can ask what we hold at any time.
To request a change to your data, or to ask us to delete what we hold, contact support with your account reference. We handle each request individually and confirm the outcome in writing via your registered email address.
These are the questions we hear most often about the legal framework, data handling and your account rights on tj22.
Access to tj22 depends on your local law and eligible regions. This policy applies to active account holders. If local law in your area restricts this type of service, that applies to you regardless of whether the site is technically reachable. Check your local legal position before opening or using an account.
Open the account history section inside your signed-in account area. Transaction records for Upay and Bank Transfer, session activity and the personal details attached to your profile are all shown there. For a formal data summary, contact support via email with your account reference.
Yes. If a name, contact address or account field is recorded incorrectly, submit a correction request through live chat or email. Include your account reference number. We act on factual corrections promptly; we do not alter verified payment records or transaction history.
We retain account data for the period required by applicable record-keeping rules after your account closes. When that period ends, we remove or anonymise the data. You can ask us at any time how long we expect to hold a specific type of record.
Yes. Upay deposits and Bank Transfer transactions processed through your account are held as part of your account history and are covered by this policy. However, the processing mechanics and terms of those payment providers operate under their own separate agreements, which we do not control.
Use the email support route for formal requests — whether that is a data summary, a deletion request, or a specific policy question. Include your account reference and the section or data type you are asking about. We confirm outcomes in writing to your registered email address.